سياسة الاستبدال والإسترجاع

Replacement and Return: At Balanseh for Oud, we strive to provide the best service to our customers, so all your purchases are eligible for replacement and return within 7 days from the date they arrive to you. All you need to do is adhere to the following:- The product must be in good condition for replacement, and the consumer must not have used the product or benefited from it. The store has the right to inspect the product before replacing it to ensure its safety. The consumer bears the shipping costs if they want to replace the product, and in international replacements, the consumer bears all shipping and delivery costs to the shipping company. If there are defects or errors, the consumer will be compensated. No defect in the product due to poor handling by the consumer. Wholesale sales are not accepted for return, and you can buy the minimum weight of the product to try it before confirming the wholesale quantity. Replacement and Return Policies and Conditions: - Incense: -· You, our dear customer, have the right to return or replace within 3 days from the date of arrival of the shipment. -· You, our dear customer, have the right to try the oud, with the trial size not exceeding 3 grams. -· If more than the free trial is used, the full deficiency will be deducted along with the value of the trial. -· Do not damage the oud by breaking or soaking in water under the pretext of exploring the underwater. - Oud Oil: -· You, our dear customer, have the right to return or replace within 3 days from the date of arrival of the shipment. -· Do not use it on the skin; the trial should be on a tissue or a single cloth swipe. -· Do not try more than two drops, and the trial should not exceed one gram. -· Do not mix it with rose or any other extract. -· Do not place oud oil in a hot place like a car or similar. -· Do not store the oud with any influences like Maamoul or others. -· The oil must remain in the same containers received and not poured into other containers, such as dividing into small bottles or others. Rose: -· Natural rose cannot be replaced or returned, even if the package has not been opened, due to its sensitivity to several factors. Perfumes: - Perfumes cannot be replaced or returned once the package is opened or used. Saffron: - We guarantee the quality of saffron in color, aroma, and taste. If any of the three differ, it can be returned; otherwise, it cannot be returned due to its sensitivity.